Got a Question?

FAQ

Yes. To access these sites and apps within China you will need a VPN.

ICCID is a set of numbers and letters on the back of the SIM card.

Check the sample below.

Please try following solutions:

  1. Configure the APN setting (see instructions below).
  2. Try other devices that are GSM UNLOCKED, either 3G or 4G compatible.
  3. Restart your device.
  4. Change preference network to 2G/3G first, wait a few seconds until the internet is connected, and then change the network back to 4G/LTE.
  5. If the above solutions don’t work, please contact us.

Check the APN below corresponding to China Unicom, China Mobile and China Telecom.

  • China Unicom APN: uninet, 3gnet or wonet
  • China Mobile APN: cmiot, cmnet, cmmtm or cmtds
  • China Telecom APN: ctnet, ctlet or ctwap

Follow the next steps to set up APN for iPhone:

1. Go to SettingsCellular.

2. ①Enable Cellular Data, and then ②tap on Cellular Data Options.

ICCID setting for iPhone

3. ①Enable Data Roaming, and then ②tap on Cellular Data Network.

ICCID setting for iPhone

4. Tap and input an APN. (In the picture below, “cmiot” is an APN of China Mobile.)

ICCID setting for iPhone

Done!

Check the APN below corresponding to China Unicom, China Mobile, and China Telecom.

  • China Unicom APN: uninet, 3gnet or wonet
  • China Mobile APN: cmiot, cmnet, cmmtm or cmtds
  • China Telecom APN: ctnet, ctlet or ctwap

Follow the next steps to set up APN for Android:

1. Go to SettingsSIM card and network.

ICCID setting for Android

2. Enable ①Mobile Data, and then ②go to operator. (The operator should be China Unicom/China Mobile/China Telecom.)

ICCID setting for Android

3. ①Enable Data roaming, and then ②go to APN.

ICCID setting for Android

4. Tap on New APN.

ICCID setting for Android

5. ①Input a name you like, ②input an APN, ③tap Save.

ICCID setting for Android

Done!

Please follow next steps to configure Personal Hotspot.

1. Go to Settings – Cellular.

2. Tap on Cellular Data Network.

3. Enter APN (For example, China Unicom is 3gnet) under CELLULAR DATA.

4. Enter APN under PERSONAL HOTSPOT.

5. Return to Settings you should be able to see Personal Hotspot.

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